Monthly Archives: March 2020

Important update from Store Owner Kelly Moreland

As you probably know, Governor Cuomo has issued an executive order saying all staff of non-essential businesses stay home. As a result of that announcement, and our own concern for our staff and community, we are temporarily ceasing all business activity as of March 22, 2020, for at least two weeks. During this time, the sales floor will be closed and our remote shopping options will be paused.

The management team has done a tremendous job creating new systems, in a very short amount of time, enabling us to continue to serve you remotely. Though we are not currently selling online or over the phone, we will strive to offer that service again as soon as we feel it is safe to do so. Thank you to everyone who has stayed connected with us through these rapid changes and has shopped with us remotely. Please make sure you are following us on social media and receive emails from us, so we can update you efficiently in the coming weeks.

From all of us on the Mimi Team, we wish you are yours safety and well-being

Note to our consignors:

Thank you for consigning wth us. Please look for an email from us about your consignment items. Below are answers to questions that you may have now that we have temporarily closed the store:

Q: Can you extend my consignment period?

A: Yes. Your consignment contract will be on pause until Mimi’s Attic reopens, which we hope will be in two weeks. We will get in touch with you at that time and update you on your options. 

Q: Can I get my item/s back now?

Yes, we will be conducting business until 4pm Saturday 3/21/20. If you call us, we can make arrangements for you to pick up your item/s from one of our parking lots. There will be no person-to person contact at that juncture, so please bring someone to help you load your item/s into your vehicle. 

Q: If I can’t pick up my item/s by the end of the day on Saturday March 21st, when will I be able to get them? 

As soon as Mimi’s Attic reopens, which we hope will be in two weeks. 

Q: I am expecting a payment for something that has sold. 

A: We will be sending checks to consignors who have had all their items sell (just like usual). If all your items haven’t sold, you may request a check to be mailed for sold items by 4pm Friday, March 20th. Requests after 4pm today, may not be honored due to a limited number of hours before our staff can no longer report to work. You will have to wait to receive your check until we reopen. 

Q: When will you be buying and consigning again?

We will keep you apprised (via our website, email blasts and social media) when we begin to take in consignment items again.

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Important Update from Mimi – March 17th

Like you, we are striving to respond to the changing events of the day the best way we know how and as rapidly as possible.

Beginning March 18th, our stores will be temporarily closed to the public, but all of our merchandise is available for purchase online and over the phone. Please take a few minutes to read about all of our new “Remote Shopping Options” which we hope will meet your shopping needs while our sales floors are closed. These measures will help us in the following ways:

  •  Our skeleton crew can focus on serving you online and over the phone.
  •  Less overhead will help us conserve our resources so that we can support our remaining staff as much as possible.
  • We will be supporting Ithaca’s mission to “flatten the curve” by exercising social distancing and help our health system fortify their resources and systems.

Sellers and Consignors
We are not buying and consigning merchandise at this time. Consignors, thank you for trusting your merchandise with us. We will continue to work to sell your items for you as swiftly as we can.  We are sending a direct email communication to all current consignors which will answer questions you may have and outline our options for proceeding together in this unchartered territory. To allay any immediate concerns, please know that you are welcome to come pick up your items at any time. Just call us and we can bring your items out to your car for you. All payments for sold items will be by check and will be sent to you by mail. If you have items you would like to consign with us, and think they would sell in the current climate, please call us or email us (with photo) and we will add you to our list of people to contact when we are taking  in consignment items again. 

Shoppers
Please check out all of our new Remote Shopping Options and give these new systems a whirl! This is a great way to meet some of your shopping needs in a safe and efficient way and of course,  keep supporting local business and your community. 

As fast as we usually work to get our new merchandise on the sales floor, we will now work that hard to get our merchandise posted online for you. We will also be available by phone as much as possible for phone orders and personal shopping. Please stay tuned as we update the hours we will be in the store and available for these services. 

Thank you for supporting Mama Goose & Mimi’s Attic, and all of Ithaca’s locally-owned stores.

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How to Remote Shop with Mimi’s Attic!

Despite the uncertainty we’re all feeling right now, we’re excited to offer you some new remote shopping options both online and over the phone.

Facebook

Check out our offerings on FB — we’re adding more all the time. Call us and order over the phone. We will strive to make this our most comprehensive online album. Visit facebook.com/mimisatticithaca/photos/albums

Instagram

Continue to follow us for inspiration and to stay connected. Anytime you see anything on Instagram that you want to purchase, please call us and order over the phone. Visit instagram.com/mimisatticithaca.

Personal Shopping Service

Call us, tell us what you want, we will gather it, communicate with you as needed with photos and ring you out over the phone. This includes new and used products.

To make purchases over the phone, call us at (607)882-9038

Pick-up & Delivery Options:

Pick-up at the store

All Mimi online purchases can be picked up at the store for free. Simply call us, schedule a time for pick-up and we will bring the items out to the parking lot. You’ll be able to pull right up to our convenient Shipping & Receiving door in the Seneca Street parking lot.

Curbside delivery

Mimi’s can now deliver your items curbside for $20 within Tompkins County. This means we will schedule a time with you that is convenient, and then drop your purchase off in front of your dwelling and you can bring them inside.

Full service delivery

We are currently continuing our in-home delivery service beginning at $60. This price is determined by the complexity of the delivery and location. When you make your purchases over the phone, we can help you determine which delivery service is best for you. For now, all sales will be final until further notice. Thank you for understanding this change in policy.

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Important Update from Mimi’s Attic

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What we are doing to respond to COVID-19

Hey, Mimi fans!
We wanted to take a moment to acknowledge the role we play as a community gathering and shopping place, and address some concerns you may be having regarding such spaces. The health and well-being of our customers is always a priority, but especially so now. We are closely monitoring COVID-19 updates from Tompkins County Health Department, Centers for Disease Control and Prevention, and the NYS Health Department. As recommended, we have tentative contingency plans in place for various scenarios and are revisiting them and meeting about them daily.

New Procedures We are upping our cleaning game to help keep you and your loved ones healthy and safe. In addition to our nightly cleaning routine, we are now wiping down high-use surfaces and doorknobs a couple of times throughout the day. We always strive to use natural/minimal chemicals for cleaning but, for now, we will be using EPA recommended cleaning solutions also. Our goal, as always,  is to spread the love not the germs!

Consignors Thank you for consigning with us and trusting us with your items. We will stay in close contact with you about your consigned items should anything in our procedures need to change. As always, if we offer storewide sales and discounts, that never affects your consignment payouts. We would be similarly conscientious about any unexpected variables that might affect your consignment timeline.

The Mimi’s Team We are committed to taking care of our team. We are in continual communication to offer guidance and information so they can keep themselves and their families safe. We’re encouraging sick team members to stay home to keep the rest of the staff and our customers safe and healthy. We are also aware that some people may not feel comfortable shaking hands or having other physical contact at this time, and will gladly offer and accept bows, waves, grins, and jazz hands in lieu of a handshake.

xoxo Mimi

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